Scaling Happiness – Hostinger’s Story
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Scaling Happiness – Hostinger’s Story

More than 30 million people around the globe have given Hostinger the privilege of providing their services. Because it’s a huge responsibility to be in control of someone’s online success, we’ve created a complex hiring processes to be sure that we hire only the best. We used all our knowledge to create a vast internal Hostinger Academy to train new customer service specialists that can rise to the challenge. However, this was not enough.

The Challenge

We have provided the customers with a variety of communication tools to use for seeking guidance and support. Originally, this included a traditional email ticket system, which meant lengthy responses and delayed resolution. The other option was to enter a live chat, which accelerated the response time, yet proved to be a drawback when the customer got disconnected and lost the progress of the conversation.

The Customer Success team was held back due to technical issues and was unable to ensure effective solutions were passed on to individual users.

“We have an amazing team of highly skilled specialists. We identified that the problem was tied to limiting software rather than the team itself. That was the breaking point. We simply couldn’t offer customer service that is anything less than perfect,” Says Darius Grigorjevas, Head of our Customer Success team.

The challenge was to enable our customers to seek help in a fast, easy and user-friendly manner.

The Decision

Our team made implementing swift and efficient service in terms of immediate support assistance a priority. The only sensible way to achieve that was to go completely live and scrap the ticket system. For that reason, we chose Intercom. It offered a Messenger style live chat option which allowed our customers to jump back to the conversation at any time without losing the chat history.

Our customer queries and questions came straight to members of the success team, which meant that all issues were being solved on the spot. And thus we got the chance to stay efficient while maintaining the quality of service.

Intercom offered a way out for us and our customers.

“We no longer had to worry about juggling live chat and tickets. We no longer lost customers to disconnecting chats, thanks to the Messenger style chat system that Intercom offers. Even simple features like GIF implementation was a contributing factor. It adds a healthier and more personal approach. Something both our customers and Customer Success specialists love,” Says Darius.

Intercom offered a way to integrate the perfect practice by decreasing the wait time and reducing queues to a minimum. After the update, the response time went from several hours down to minutes or mere seconds, whereas the quality of service skyrocketed due to the customers receiving individual attention to their needs.

The Road Ahead

The customer’s feedback is what motivated us to look for the best solution available. Constantly rising standards could only be achieved with a customer-centric approach, through diligent research, and through viewing the user as an individual, rather than a group. Regardless, the goal is not to jump to new updates simply for the sake of change, but rather to tackle and challenge the existing ones in order to find better ways to reach the customer and make sure our improvements make a positive impact for the user in need first.

Providing better, more thoughtful ways of solving problems on the road ahead is something we won’t stop pursuing.

The Author

Author

Artūras B. / @arturasbarisauskas

Artūras is an experienced content writer that is working for Hostinger. Bringing in a lot of knowledge about WordPress and web hosting to the team, he strives to write pristine content about any IT related subject. He also loves dogs.

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lucky chinedu Reply

August 20, 2020

hello, i have a domain and hosting that expired. i want to know if i can renew this hosting and recover alldata?

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    Andrius S.

    Replied on August 21, 2020

    Hello there! I can see that our Customer Success agent has already replied to your inquiry. Once the hosting is canceled, we keep the backups for some time, therefore in your case you are able to restore your website. Our agent is looking forward to your reply, feel free to leave us a message.

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Yomi Brain Reply

August 18, 2020

How do i install ssl on my domain?

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    Andrius S.

    Replied on August 19, 2020

    Hey, Yomi! We offer a Lifetime SSL with simple installation, feel free to open a ticket on your dashboard and our agents will find the best deal just for you. You can also install Let's Encrypt SSL by following this tutorial: scuti.ca/tutorials/ssl/how-to-install-free-ssl-from-lets-encypt-on-shared-hosting.

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Mukesh Jain Reply

August 16, 2020

You have no chat options for people which are not your clients yet. So no way to get a quick answer to an inquiry. I have used public contact form and Facebook chat but no answer from your site. Not good at all.

    Author

    Andrius S.

    Replied on August 17, 2020

    Hello, Mukesh! At the moment we have switched our communication to email-based to improve our workflow. If you have any inquiries, feel free to send us an email at support@scuti.ca, and our team will reply to you as soon as possible. It's just a temporary measure, and we are looking forward to turning the Live Chat on once again.

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sutrakar thescrbblr Reply

August 15, 2020

Hello Team, I have a wordpress website hosted in your server name ********.in. Due to auto update my website is messed up. Will you please help me how should I get the backup support from your server team. I tried to chat with the support but I didn't find such option so that I can communicate my problem.

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    Andrius S.

    Replied on August 18, 2020

    Hey there! I can see that our Customer Success team already has replied to your inquiry with the solution of your website restoration. Feel free to reply to the last email you got from us if you need any help. Please make sure to check all the inboxes including the spam folder in your mailbox. Looking forward to your reply!

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S Chandu Reply

August 13, 2020

HI there, I have 2 websites that I would like migrated to one hosting account. Do you offer a migration service? if so what is the cost and how do I add this to the website hosting when I buy it? Thanks

    Author

    Andrius S.

    Replied on August 13, 2020

    Hey! I am happy to hear that you are thinking about choosing Hostinger for your websites. We do a migration for free and you can request it while setting up your hosting plan with us - there will be an option to select.

Author

Hasina Shaikh Reply

August 12, 2020

Hi I want to design ecommerce website with Cpanel, but how i can contact you is there chat option with you Please suggent me which is the good for me

    Author

    Andrius S.

    Replied on August 13, 2020

    Hello, Hasina, if you are looking for cPanel in particular, I recommend you checking cPanel plans right here: hosting24.com/cpanel-hosting. Here at Hostinger, we have our custom hPanel, which is a user-friendly solution for everyone to build a website! For an e-commerce website, I would recommend you to check our Business Shared hosting or our Cloud plans right here: scuti.ca/cloud-hosting. If you have any questions about plan specifications, feel free to contact our Customer Success team at support@scuti.ca - they can help you to find the best option for your needs!

Author

Hardiles Tarigan Reply

August 12, 2020

where is the 24 hours support ?no button no anything. How can I contact you guys ?I have a problem with login issue and already request forgot password reset but no email instruction sent to my inbox how to reset my password

    Author

    Andrius S.

    Replied on August 13, 2020

    Hello, Hardiles, please make sure that you are trying to login to hostinger.co.id, the password reset should work with this link: hostinger.co.id/lupa-password. If you need any help, feel free to write to us at support@hostinger.co.id and our Customer Success team will help you out!

Author

Muneeb Rana Reply

August 08, 2020

Hi! I am going to purchase business shared hosting but, i have some queries. 1. How many visitors can my hosting plan handle? 2. If i host 4 websites and each website have a traffic of 30(120 in total) users at the same time will it affect the overall performance of my all 4 websites? 3. The 15 GB space given for emails, will be for single website or will it be divided to the number of websites i host? Suppose if i host 2 websites it will be 15GB each or 7GB each? Thanks in Advance

    Author

    Andrius S.

    Replied on August 10, 2020

    Hey, Muneeb. 1. We do not limit the visitors on your website; it depends on how much resources are used and how your website is optimized. If you see that your website is growing and cannot handle a lot of visitors, you can always upgrade it to a better one. 2. As the resources in the plan will be shared, yes, each website performance will depend on other websites. Four websites with 120 visitors at the same time shouldn’t be a problem, though, it will depend on the website processes. 3. The email storage limit is for the whole plan, so it can be 3 GB in one mailbox of one domain and 12 GB in the other of the other domain, or 7 GB in one and 8 GB in the other - it won’t matter. If you happen to have any other questions, feel free to write us to support@scuti.ca - our team will be happy to help you out!

Author

Ashok Reply

August 07, 2020

Hi, I had registered in 2017 and had validity for 4 years and now I am trying to login and I am unable to. I even tried forgot password and I have not got any mail even after 60 minutes. Please help me to login.

    Author

    Andrius S.

    Replied on August 10, 2020

    Hey, Ashok, please send us a letter to support@scuti.ca with your domain name and email address, our agents will check it out for you!

Author

kevin Reply

August 06, 2020

hey question, i have an existing domain name for a month now and want to take use the Business Shared Hosting offer you have running. is it necessary to transfer my domain or is there a possibility to start wright away with my current domain ?

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    Andrius S.

    Replied on August 07, 2020

    Hey, Kevin! You can use your existing domain with our hosting by pointing it to us. For more information please follow this tutorial: https://www.scuti.ca/tutorials/how-to-point-domain-to-hostinger. If you need any help, don’t hesitate to contact our team at support@scuti.ca.

Author

Manish Reply

July 30, 2020

I have Business Shared plan. My first website is already up and running. Now I want to launch another website for affiliate business. Do I just need to purchase domain since hosting is already included in my Business Shared plan. Can someone please confirm if this understanding is correct ?

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    Andrius S.

    Replied on July 31, 2020

    Hey, Manish! Yes, you can purchase a domain and just add it to the plan. This tutorial will help you out with adding a website: https://support.scuti.ca/en/articles/1583214-how-to-add-a-website

Author

Razvan Reply

July 29, 2020

I've got more than 20 domains on your hosting with a pretty expensive hosting plan. I need 24/7 customer support, not an inquiry. Emergencies don t get fixed with inquiries. I m considering switching to another hosting provider. support is one of the most important things.

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    Andrius S.

    Replied on July 30, 2020

    Hello, Razvan. Our team is continuously improving the reply rate and the efficiency of our communication. At the moment we have disabled the Live Chat, but we are working hard on finding the way to turn it back on for everyone as soon as possible. We understand the importance of Live Chat, and we seek to have it once again, so we could provide instant help for each of our customers. I want to assure you that the ticketing system is a temporary measure to improve our workflow. We've left you a message to double-check if our services meet your needs, let us know if you have any inquiries. Thank you for your patience and understanding.

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Kapil Reply

July 29, 2020

Hi Team, With my current host which has cpanel, there is an option of Virus Scan. Does Hostinger have this option in Hpanel for Shared hosting plan? Thanks and Regards, Kapil

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    Andrius S.

    Replied on July 30, 2020

    Hey, Kapil! At the moment we do not have a Virus Scan on our hPanel. However, we assure you that the server is protected with advanced security modules. If you want to make sure your website doesn’t have a virus, feel free to drop our Customer Success team a message at support@scuti.ca, and they will give you any tip needed.

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Andy G Reply

July 27, 2020

Hi, For Email Enterprise, what are the limit for sending or receiving? Sending per hour? per day?

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    Andrius S.

    Replied on July 28, 2020

    Hello, Andy! With our Enterprise Email you can send 500 emails/day and 200 emails/hour per account - per domain emails are not limited.

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Yuliya Hofer Reply

July 27, 2020

Hi! I would like to buy Single Shared Hosting for my website-portfolio. Does it support PHP? And how many pages can my website have then? Would it actually be a good variant for portfolio? :)

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    Andrius S.

    Replied on July 28, 2020

    Hey, Yuliya. The Single Shared plan does support PHP. If you are planning to have a single website without a big need for the resources, it should fit you well. If you want to use extra plugins or store bigger photos, you might need a bigger plan. There is no limit of the pages; just two domains can be added.

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Iran Gul Reply

July 27, 2020

I am already an existing customer. I can't find online chat support

    Author

    Andrius S.

    Replied on July 28, 2020

    Hey, Iran! At the moment our Customer Success team is reachable via the ticketing system in the Help section or via email at support@scuti.ca. I want to assure you that it’s just a temporary measure to handle all the requests in the most efficient manner, and we will turn on the Live Chat once it’s possible. Even though the platform has changed, we are entirely focused on providing quality service to you.

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Rajesh Reply

July 26, 2020

What are your plans for Window hosting in Shared plan ?

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    Andrius S.

    Replied on July 27, 2020

    Hey, Rajesh! Our Shared plans are based on Linux. If you are looking for Windows hosting, you should check out our VPS plans right here: https://www.scuti.ca/windows-vps

Author

Inés Reply

July 24, 2020

I have a domain in google ads and moved to hostinger. I can´t configurate the web page yet. Can you help me please?

    Author

    Andrius S.

    Replied on July 25, 2020

    Hello, Ines! First, you would need a hosting plan for that - if you are just starting, I would recommend you to check out our Shared hosting plans: https://www.scuti.ca.ar/hosting-web. Once you have a plan, you will need to point your domain to it, and from there - you will be able to create a website - more information about pointing a domain: https://www.scuti.ca/tutorials/how-to-point-domain-to-hostinger. If you need any help, feel free to drop us a message or email us at support@scuti.ca.ar - our team is here for you!

Author

Jelena Reply

July 23, 2020

Hello, I bought from you a domain and hosting and would like to change the domain name. What is the best way to do it? Thank you very much in advance.

    Author

    Andrius S.

    Replied on July 24, 2020

    Hello, Jelena! Some of the domains as .com one can be changed in 96 hours after registration. The best way to do it is by contacting our Customer Success team by opening a ticket on your dashboard or writing at support@scuti.ca from the email address of your account - they would help you out with it!

Author

Shan Reply

July 23, 2020

Hey.... I want to take hosting of "Single Web Hosting" for our computer school. so my questions are 1. How many website can I put into the hosting. 2. How many emails shall I get ? 3. I am from India. Is Indian Servers are available ? because 100 % visitors will be from India. Plz reply as soon as possible.

    Author

    Andrius S.

    Replied on July 24, 2020

    Hello, Shan! You can have one domain and two subdomains hosted on our Single Shared plan and also one mailbox. We have servers available in the Netherlands, USA, Singapore and Lithuania. In your case, the server in Singapore would be the best option.

Author

Sanjib Bardhan Reply

July 22, 2020

I am not able to decide without knowing one ans 1. I am willing to have your business plan but as we will have a mobile application running, IS THERE ANY RESTRICTION ON MYSQL DATABASE SIZE AND IF YES WHAT IS IT.

    Author

    Andrius S.

    Replied on July 23, 2020

    Hey, Sanjib! With Business Shared hosting your database can be the size of 3 GB.

Author

Yesha Shah Reply

July 22, 2020

I want to go for premium web hosting. want to know that can i share that hosting with some other website as it is mention in the features of the plan. and if yes how can i share it.

    Author

    Andrius S.

    Replied on July 23, 2020

    Hello, Yesha! If you would like to share access to your plan, you can do it by using our Access Manager: https://support.scuti.ca/en/articles/1583777-how-to-use-access-manager. If you want to build more websites on one plan - you can easily do it by adding the domains to it.

Author

Carl Reply

July 21, 2020

What is daily backups and weekly backups? And what's the difference if I don't choose these options?

    Author

    Andrius S.

    Replied on July 21, 2020

    Hey, Carl! All our hosting plans have weekly backups included. It means that you will have a backup of your website files and databases generated automatically every week. If you want to generate a backup yourself, you can also do it in the Backups section. Automatic daily backups are included in our Business Shared and Cloud hosting plans. You can also purchase daily backups to other shared hosting plans if needed.

Author

Nur Eqmal Reply

July 20, 2020

I can't open my website today and it continuously comes out like this: DNS Lookup for "www.*************.com" failed. System.Net.Sockets.SocketException The requested name is valid, but no data of the requested type was found

    Author

    Andrius S.

    Replied on July 21, 2020

    Hello, Nur! I can see that your domain isn't verified yet, our Customer Success team will contact you with more details regarding it.

Author

Tanzeel U Rehman Reply

July 18, 2020

I am hostinger, speed is good but, in start there was a live chat but now there is no option for live chat, while clicking on live chat icon it takes to support tickets, that took much time to respond, please make it fast and enable live chat again because business owner needs trust and fast reply.

    Author

    Andrius S.

    Replied on July 19, 2020

    Hey, Tanzeel! I am glad to hear that you are happy about the speed of our services. Our team understands the importance of the Live Chat and we want to assure you that right now tickets are just a temporary measure. We are working on making the replies as efficient as possible to turn on the Live Chat back again. Thank you for your patience and understanding!

Author

Sheikh Afridi Reply

July 16, 2020

in 219/month plan per email account how many space capacity you are give us

    Author

    Andrius S.

    Replied on July 17, 2020

    Hello, Sheikh. Mail storage of Business Web Hosting plan is 10GB.

Author

Bijoo Krishna Menon Reply

July 16, 2020

I dont see any 24/7/365 Chat ..Tried using your Chat option but seems only bot works then it goes to custom form and fill it launch a ticket wait for next 6 hours for a reply

    Author

    Andrius S.

    Replied on July 17, 2020

    Hello, Bijoo. Our Customer Success team has sent a reply to your message. At the moment we have a ticketing system that helps our agents to deal with the load. We understand the importance of Live Chat and we are working hard to make sure we can turn it back on for everyone as fast as possible.

Author

Flavio Arosemena Reply

July 14, 2020

Dear Sirs , We have a small business and would like to hire a web server service to install a software that requires following minimal specs : In hardware , Dual core CPU, 2Ghz 4 GB Ram Hard disk 100 GB Operating System Windows 7, 8.1 pro, Windows 10 Pro, Windows server 2012, Windows server 2012 (R2) std, Windows server 2016. Windows server 2019. Both 32bit and 64bit versions are supported . Server systems must have framework .net 3.5 activated MS SQL Express should include for the software which is a client - server application. One public IP static address is needed. Can you meet this requirements? What would be the plan for this new proyect? Thank you Flavio

    Author

    Andrius S.

    Replied on July 17, 2020

    Hello, Flavio! I'm glad to hear that you are thinking about Hostinger as a possible host for your new project. As I can see from your description, our Windows VPS hosting would be the best option for you! You can find all of the plans here: https://www.scuti.ca/windows-vps. All the plans have Windows 2012 Std Edition R2 x64 Operating System and from the VPS2 they meet other requirements. If you have any questions about our plans and opportunities, don't hesitate to drop us a message at support@scuti.ca - our Customer Success team will be more than happy to help you out!

Author

Jeff Reply

July 14, 2020

Thank you, Andrius!

Author

Jeff Reply

July 14, 2020

Hi there. Could someone tell me how many GB's are allowed with each plan? I want to find a host for a podcast I'm starting and my files average 30-40MB p/ podcast so need to do some math and get the best plan. Thanks!

    Author

    Andrius S.

    Replied on July 14, 2020

    Hey there, Jeff. The Single plan provides 10GB, Premium plan- 20GB and Business plan- 100GB. You can check other plan limits at scuti.ca/cloud-hosting and scuti.ca/vps-hosting.

Author

Mark Portabes Reply

July 06, 2020

Where can I open find the CHAT button portion were I can have a "live chat" with the CSR. Thank you so much. cheers, Mark

    Author

    Andrius S.

    Replied on July 09, 2020

    Hi Mark! Click on the same icon you would to start a live chat, and there you will be able to open a ticket. Our team will get back to you as soon as possible. We want to assure you that the ticketing system is only a temporary measure. Our teams are working very hard, and once it's possible, we will have Live Chat support again.

Author

King David Reply

June 28, 2020

Pls i want to migrate my website to hostinger How???

    Author

    Andrius S.

    Replied on June 29, 2020

    Here's a great guide that should help you: scuti.ca/how-to/how-to-transfer-my-website-to-your-server !

Author

web prediction Reply

June 27, 2020

Hi Team I want to purchase "Business Shared Hosting" plan. You will provide WHM or Each domain Cpanel. Can you give me Demo first. I have 4 Websites only.

    Author

    Andrius S.

    Replied on June 29, 2020

    Hello! We use a custom panel at Hostinger. If you want to install cPanel and WHM you can check out our VPS hosting packages.

Author

Yoserizal Djamal Reply

June 26, 2020

I noticed that Hostinger is available in Indonesia (hostinger.co.id). Are Indonesian customers of hostinger.co.id supported (for example live-chat) from the same support center world wide ? Thank you.

    Author

    Andrius S.

    Replied on June 29, 2020

    Hello! We have different agents for this location to provide support in your native language.

Author

MJ Reply

June 26, 2020

Does here not have any customer support number or live chat, or any types of connectivities where I can ask some of my queries related to your services.

    Author

    Andrius S.

    Replied on June 29, 2020

    You can email us at support@scuti.ca and our agents will answer all of your questions!

Author

Ali Reply

June 20, 2020

where is the chatting windows

    Author

    Andrius S.

    Replied on June 29, 2020

    Hello Ali, please open a ticket from your client dashboard. Our team members will make sure to answer as soon as possible!

Author

Parman Josan Reply

June 18, 2020

your live chat service is not working. why?

    Author

    Andrius S.

    Replied on June 19, 2020

    Hello! We want to assure you that the ticketing system is only a temporary measure, during the unfortunate situation in the world. Our teams are working very hard, and once it's possible, we will have Live Chat support again.

Author

JB Reply

June 17, 2020

Hi, If I purchase web hosting with email, can i host say 2 or more websites using different domain names and have their emails set up using respective domain names. i.e. Can I have: 1. domain name: abc.com then email: info1@abc.com domain name: abc.com then email: info2@abc.com domain name: abc.com then email: info3@abc.com 2. domain name: xyz.com then email: info@xyz.com domain name: xyz.com then email: info2@xyz.com domain name: xyz.com then email: info3@xyz.com all running under one hosting account?

    Author

    Andrius S.

    Replied on June 19, 2020

    Yes, that would cause no issues at all!

Author

Robert Park Reply

June 15, 2020

I just purchased a hosting plan and need to change it as my web technician sent me the incorrect link to different plan than the one we wanted me to purchase. Can you help?

    Author

    Andrius S.

    Replied on June 16, 2020

    Please contact our team by opening a ticket from your dashboard, our team will help you do so!

Author

Jonathan Reply

June 11, 2020

Ho I need help to transfer my hosting from Squarespace to hostinger

    Author

    Andrius S.

    Replied on June 12, 2020

    Hello Jonathan! Please send us an email to support@scuti.ca with your domain name. Our team will help you make the transfer.

Author

Ahmed Reply

May 29, 2020

I used to own a site on free hosting from the 000webhost site, but now it appears that your site is asleep because you violated privacy and now I have bought hosting from the hostinger site and I want to restore my site and its database of free hosting on this hosting

    Author

    Andrius S.

    Replied on June 01, 2020

    We're sorry to hear about this. If you want to migrate your files, send us an email to support@scuti.ca or open a ticket via your dashboard to create a migration request. If you need your 000webhost.com website unsuspected, DM us on Twitter @000webhost_com and we will see if that is possible!

Author

Ayodeji Babatunde Reply

May 29, 2020

I'm trying to move my hosting from my current service provider here. I need some assistance and I haven't been able to access your 24/7 chat room (I'll appreciate if the link is sent). Please kindly assist. Thanks

    Author

    Andrius S.

    Replied on June 01, 2020

    Hello! If you have an account with us, open a ticket from your client dashboard, if not- send us an email to support@scuti.ca. You can ask for your site to be migrated and our team will take care of this!

Author

ROHIT Reply

May 29, 2020

We have recently purchased Hostinger hosting but I have some issue so We have needed help from your support team please provide customer care contact no and email id.

    Author

    Andrius S.

    Replied on June 01, 2020

    Please email us at support@scuti.ca and our Customer Success team will help you out!

Author

Darrell Wong Reply

May 27, 2020

Hi, Currently I have hosting my website on other web hosting company and do you providing the free migration transfer services? Do you have any live chat and I can ask more question about the hosting plan details?

    Author

    Andrius S.

    Replied on June 01, 2020

    Hello Darell, you can simply open a ticket from your client dashboard and request a migration from our team members.

Author

Guilherme Rodrigues Reply

May 22, 2020

Olá gostaria de um suporte No site da hostinger não tem chat como descrito na página de vendas. Enfim, preciso de suporte em relação ao email profissional Eu não consigo excluir o MX records e TXT arquivo para adicionar o meu email Grato Guilherme

    Author

    Andrius S.

    Replied on May 25, 2020

    Hello Guilherme, You can open a ticket via your Client Dashboard and our Customer Success agents will assist you in order to remove unneeded records!

Author

Marlon Franco Reply

May 15, 2020

I cannot install PRestashop on my hosting I can't find the support chat

    Author

    Andrius S.

    Replied on May 18, 2020

    Send us an email to support@scuti.ca and one of our agents will help you out!

Author

MUKESH Reply

May 14, 2020

WHEN I PAY AMOUNT FOR 48 MONTHS DOMAIN & HOSTING. ITS SAW PAYSSION:AFTER PAYMENT PROCESS RUNNING. NOW WHAT WILL I DO.

    Author

    Andrius S.

    Replied on May 18, 2020

    If you are having issues with the payment, let us know by sending an email to support@scuti.ca!

Author

Stanley Reply

May 07, 2020

Pls assist I cannot login cpanel and it keeps prompting error after passord reset. Thank a lot

    Author

    Andrius S.

    Replied on May 07, 2020

    Stanley, If you're still experiencing any issues while logging in, get in touch with our CS team by sending an email to support@scuti.ca. One of our team members will assist you in resetting your password.

Author

Predrag Milutinovic Reply

May 06, 2020

I dont understand do you have live chat support or not. I am looking to transfer all of my services from Godaddy but not to a host that does not provide 24/7 live chat. and i mean real chat that works not like Hetzner which advertises Char but dont actually have it or many other whose chat seems to be "temporarily" not working for 4 years. I would like to test your chat before i make a decision and convince myself that it is a reall and proper 24/7 chat support. The fact that i already can not find it on your site is not a good sign but i though i give you another chance and ask

    Author

    Andrius S.

    Replied on May 07, 2020

    Hello! Our Live Chat is available for registered users via their Dashboards or you can contact us by visiting support.scuti.ca

Author

Su Yee Reply

April 29, 2020

Today, I purchase the single shared package mistakenly. Actually I want to buy the premium shared package. Can you help me to change the plan as soon as possible? Please response me asap.

    Author

    Andrius S.

    Replied on May 07, 2020

    Get in touch with us via Live Chat in your Dashboard and our team will help you do so in no time!

Author

Milana Reply

April 29, 2020

I don't see live chat icon. How can I contact someone? Do you guys do hosting of .NET Core?

    Author

    Andrius S.

    Replied on April 29, 2020

    You can always email us at support@scuti.ca. Since all of our Servers are Linux based (VPS packages included), it is not supported on our platform.

Author

Nikita Hinduja Reply

April 25, 2020

my payment is not being processed through any of the methods, what to do ????

    Author

    Andrius S.

    Replied on April 29, 2020

    Contact our team via email at support@scuti.ca so we could take a look at it!

Author

michael_koehler@aol.com Reply

April 24, 2020

We have created our Domain however, we need the authorization code so we can attach our domain to the website. Can you help with this

    Author

    Andrius S.

    Replied on April 29, 2020

    Please use the Live Chat feature in your client dashboard and our Customer Success team will provide you all needed information!

Author

Brinthan Piyashkara Reply

April 13, 2020

If i buy buissness shared hosting package...how many domains will u give me as free?

    Author

    Andrius S.

    Replied on April 17, 2020

    Hi! You can receive one domain for free with an annual Business hosting plan.

Author

Alexander von Guggenberg Reply

April 09, 2020

How may I contact someone about moving my web site to you? I have Arvixe and I am very unhappy with them I wanted to know if the web sites are going to be https for the listed prices, I need this feature. I wanted to know if the sites are google optimized. I have a domain name that's paid up with Arvixe and wanted to know if i get to keep that and move it over to you do you provide assistance with web site development as I am not a professional. are your web sites free of ads?

    Author

    Andrius S.

    Replied on April 09, 2020

    Hello Alexander, I would recommend reaching out to our Customer Success team via support@scuti.ca or at support.scuti.ca. Our team will be able to take a look at your website and recommend the best hosting option for you!

Author

Nicola Scott Reply

April 04, 2020

How do I get to chat with support?

    Author

    Andrius S.

    Replied on April 06, 2020

    Hi Nicola, you can email us at support@scuti.ca or click on the Live Chat icon in support.scuti.ca!

Author

Keith Murphy Reply

April 01, 2020

Hi On the Premium Shared Hosting, how many alias or add-ons can I have. Looking to sell my domain names from one site. thanks

    Author

    Andrius S.

    Replied on April 06, 2020

    Hello Keith, you can have up to 100 addons with your Premium hosting plan. Hope this helps!

Author

oliver Reply

March 28, 2020

how much does it cost to have my current websites migrated over to the business shared hosting plan?

    Author

    Andrius S.

    Replied on March 29, 2020

    Hi Oliver, to help out and find the best pricing for you, it's best to contact us at support@scuti.ca. That way we will be able to see your websites and guide you through the process!

Author

Brittany Reply

March 27, 2020

Is website migration included if I go for the Business plan? I have a large-ish forum that is having issues on our current server, and we are in need of speed!

    Author

    Andrius S.

    Replied on March 28, 2020

    Hello Brittany! It's best to contact us at support@scuti.ca as each case is individual. We're here to help out, so don't hesitate to get in touch.

Author

demian bastit Reply

March 25, 2020

hello I have a question because when I go to buy the domain of fearlessplay.net I get that I have to pay but on the page it says that it is free they would help me

    Author

    Andrius S.

    Replied on March 25, 2020

    Hi Demian, we provide free domains with annual Business and Cloud Hosting plans. Try it and let us know how it goes! If you still experience issues with your domain, contact our Customer Success team at support@scuti.ca

Author

MARCELLO FERRAZ VIEIRA Reply

March 23, 2020

I want to change my hosting provider to hostinger. I want the business shared hosting but I would like to know if you do the migration. Thanks.

    Author

    Andrius S.

    Replied on March 23, 2020

    Marcello, we'd be happy to do the migration for you. But we recommend to contact us via email at support@scuti.ca so we can make the arrangements!

Author

redskydesigns.ca Reply

March 16, 2020

domain renewal done but I'm receiving emails that I need to renew?

    Author

    Andrius S.

    Replied on March 17, 2020

    Hello Jason! Thank you for letting us know about this. We made sure that the next time you receive reminders is only when it's time to renew again. If you have any more questions, our Customer Success team is available 24/7, so feel free to contact them anytime through your dashboard. Best of luck!

Author

Sarah Reply

March 16, 2020

Starting our first web page. We are a small company. Need a site to show model homes, location of lots available for new home builds, available homes for sale, contact info, financing options, mortgage calculator & a place for visitors to request they be contacted or ask questions. We don't need much, just storing images. You offer a free domain with the Business Shared Hosting package, will that domain have privacy protection? Are the plans scalable, meaning if I purchased a lower plan can I upgrade? If I purchased a higher plan that may be more than what I need, am I allowed to downgrade?

    Author

    Andrius S.

    Replied on March 17, 2020

    Hello Sarah, Thank you for your question! Domain Privacy protection can be purchased when ordering your hosting plan and domain. And it is highly recommended to do so for your own privacy. Upgrades can be easily done through your client dashboard, so don't worry - if you feel like a higher plan is needed, you will be able to change it with no hassle.

Author

Ali Russell Reply

March 12, 2020

Hi, Can I increase my PHP Post Max size to 256, my PHP time limit to 300 and my Max Upload Size to 128MB on the basic plan?

    Author

    Andrius S.

    Replied on March 17, 2020

    Hi Ali! To set these limits, the Business shared hosting plan would be the best choice for you. If you have any more questions, our Customer Success team is available 24/7, so feel free to contact them anytime through your dashboard.

Author

Kay Ess Reply

March 09, 2020

Would I be able to install a premium Genesis WordPress theme that is being hosted by Hostinger?

    Author

    Andrius S.

    Replied on March 17, 2020

    Hi Kay, You will be able to use this theme with no issues here at Hostinger. Best of luck to you with that!

Author

Abhishek Namdev Reply

March 09, 2020

can i use divi in hostinger

    Author

    Domantas G.

    Replied on March 17, 2020

    Hey Abhishek, Absolutely!

Author

Gustavo Taveira Reply

March 08, 2020

Is it possible to add storage to a VPS?

    Author

    Andrius S.

    Replied on March 17, 2020

    Hello Gustavo! If you need more storage in your VPS plan, you can do so by upgrading your VPS plan from your dashboard. This will immediately provide you with more resources, including storage.

Author

Soo Boon Seng Reply

March 07, 2020

Hihi, i would like to ask if i want to host a website in PHP language, is it easy to setup?

    Author

    Andrius S.

    Replied on March 17, 2020

    Hello! Hostinger supports PHP websites and you can choose any of our hosting plans to host them on. If you need any help, our Customer Success team is available 24/7, so feel free to contact them anytime through your dashboard. Best of luck!

Author

Yanik Domingos Reply

March 05, 2020

You dont have a chat?

    Author

    Andrius S.

    Replied on March 06, 2020

    Hi Yanik, our Customer Success team is available 24/7, so feel free to contact them anytime through the purple Live Chat icon in your dashboard. You can also send an email to support@scuti.ca and our team will help you out!

Author

Paul Olokpq Reply

March 04, 2020

Please I want to host my website but I am having issues with making payment. I need assistance.

    Author

    Andrius S.

    Replied on March 17, 2020

    Hello Paul, our Customer Success team is available 24/7, so feel free to contact them anytime through the purple Live Chat icon in your dashboard. You can also send an email to support@scuti.ca and a member of our team will be there to help you out with your payments.

Author

Debbie Reply

March 02, 2020

I already have a domain that I want to renew as part of the service I'm buying but it won't allow me to add it to that cart as it hasn't expired yet?!

    Author

    Andrius S.

    Replied on March 03, 2020

    Hi Debbie, to renew your domain, please go to the Domains area in your Client Dashboard. You will see a button to renew the domain. Hope that helps!

Author

CB Reply

March 01, 2020

I am looking to start a message board/public forum that I can populate and then sell ad space in the heading. I would like this to be an easy to use forum and not one of these crazy ones!

    Author

    Andrius S.

    Replied on March 01, 2020

    Hello! If you are looking to quickly set up a forum, we have solutions to choose from in our Auto Installer located under the Website category on your website's Control Panel. After entering, look for Community Building section there. You will be able to find a list of available forum scripts, ready to be installed with just a few clicks. Hope this helps!

Author

Burhan Khwaireh Reply

February 29, 2020

how I can chat with your support

    Author

    Andrius S.

    Replied on March 01, 2020

    Hi! Our Customer Success team is available 24/7, so feel free to contact them anytime through the purple Live Chat icon in your dashboard. You can also send an email to support@scuti.ca to receive answers to any of your questions!

Author

Chris Reply

January 28, 2020

I just signed up for the wordpress Premium Shared Hosting and it says unlimited emails, but I do not see how to set them up?

    Author

    Andrius S.

    Replied on February 01, 2020

    Hi Chris, to create a new inbox go to your Dashboard -> Emails -> Email Accounts and create one there!

Author

Mukul Reply

January 23, 2020

Do you provide Windows based Web-hosting? I have a GoDaddy Windows Hosted Website and planning to migrate. Let me know if you can do it and what would be the pricing.

    Author

    Andrius S.

    Replied on February 29, 2020

    Hi Mukul! You can find our Windows plans at scuti.ca/windows-vps

Author

Mac Owen Reply

January 18, 2020

Billing. is this monthly or yearly?

    Author

    Andrius S.

    Replied on January 19, 2020

    Hi Mac! You can choose from multiple payment periods and pick whether monthly, quarterly, annually or any other period is best for you.

Author

Shahzad Reply

January 17, 2020

if we don't want to buy "Secure your website with Daily Backups for only $0.95 per month" option during checkout process, then is there still any backup taken by Hostinger??

    Author

    Andrius S.

    Replied on January 18, 2020

    Yes, Shahzad, weekly backups are made on our plans and you can access them from your dashboard.

Author

Ankit Soni Reply

November 25, 2019

I want to buy domain. Can you halp me for that?

    Author

    Domantas G.

    Replied on November 27, 2019

    Hey Ankit, We provide domain name registration services. You can use our domain name checker to find and register domain name.

Author

Saif Reply

November 21, 2019

Hi, I am currently using Bluehost for my website which offers 1 click installation of WordPress, Do I get 1 click WordPress installation on Hostinger hosting plans as well?

    Author

    Domantas G.

    Replied on November 27, 2019

    Hey Saif, Absolutely! We offer a 1-click WordPress installer with all shared and cloud hosting plans.

Author

jose miguel fuentealba moya Reply

September 29, 2019

hi, I want to use a .co domain, can I do it with the domain you offer me when I buy the premium plan?

    Author

    Domantas G.

    Replied on November 27, 2019

    Hey Jose, Absolutely! We offer .co TLD and you can get it for free when choosing our premium hosting plan.

Author

naveed Reply

August 15, 2019

hi, in credit card when i press pay now, it give me the message 3d secure authentication failed. my card is active i already confirmed from my bank at my end and there is no issue besides occurring from international merchant ! kindly guide me ?

    Author

    Domantas G.

    Replied on August 25, 2019

    Hey Naveed, Please refer to our support portal and contact our customer success agents regarding this matter.

Author

stephen kanu chukwuemeka Reply

July 19, 2019

DO YOU ACCEPT PAYMENT THROUGH BITCOIN? HOW FAST IS YOUR SERVICES?

    Author

    Domantas G.

    Replied on August 25, 2019

    Hey Stephen, Yes, we accept all major cryptocurrencies. Average response time is 80 ms, we use LiteSpeed on all servers.

Author

Acoyauh Reply

July 11, 2019

Hello. I come from Byethost (iFastNet) and I want to know if you can help me with the migration of my website to your servers. I mean the whole site (Wordpress+Woocommerce site). If so, I'll move in NOW. Thank you!

    Author

    Domantas G.

    Replied on August 25, 2019

    Hey Acoyauh, Our customer success team will be glad to help you. Pease refer to our Help Center and we will take care of the matter. Thank you!

Author

Dinesh Kumar Reply

July 01, 2019

Hi, I would like to transfer my existing website from current host to Hostinger. Can you please let me know - what information I will have to provide you for that transfer like existing URLs etc. - Do I need to get existing website files from them or they will automatically transfer by you. - Can I use my existing website domain name, URLs even after transferring to Hostinger. Regards, Dinesh

    Author

    Domantas G.

    Replied on August 25, 2019

    Hey Dineshi, It depends on what hosting provider you are using right now. Please refer to our customer success portal for further assistance.

Author

José Antonio Reply

June 09, 2019

Hi. Is there support in other languages than english? It would be great if it was in spanish.

    Author

    Domantas G.

    Replied on July 12, 2019

    Hey José Antonio, Yes, we provide 24/7 support in Spanish.

Author

Ho Siew Meng Reply

May 30, 2019

Hi, I am a Hostinger subscriber but I am now unable to access my account. Please help.

Author

Cristi Reply

May 28, 2019

Guys, You have no chat options for people which are not your clients yet. So no way to get a quick answer to an inquiry. Not good at all.

    Author

    Domantas G.

    Replied on July 12, 2019

    Hey Cristi, You can use public contact form. Our customer success team is available 24/7.

Author

Web Solution Winner Reply

May 09, 2019

Thank you So Much.

Author

Hasbullah Reply

May 02, 2019

Thank you

Author

Satish Dange Reply

February 20, 2019

Excellent post

Author

Laira Pelesco Reply

February 18, 2019

This is a level up customer service, thank you Hostinger!

Author

Alex Duke Reply

February 17, 2019

I'm sure that one of the main reasons you guys became top web hosting is your customer support. I even mentioned it in my review: "In my 18 years of using the internet for business, I probably had to deal with customer support from over 50 web hosting companies. Believe me or not, customer support is something where no company is even close to Hostinger. Any question my team or I had for them, they would answer in under 2-3 minutes and they would actually know what they are talking about every single time." medianovas.com/hostinger-review/ Keep rockin' :)

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